Client Partner – Remote

The Client Partner is accountable for growing sales and owning the end to end client relationship(s) within their assigned territory which may be comprised of one or more clients. Based on client(s) budget in terms of revenue, a team of additional account team members may be assigned such as Client Executive(s) and Client Delivery Lead(s). This role is responsible for sales, revenue, profit, delivering on client commitments and overall client satisfaction. Although this is a general management role by scope, success depends on his/her ability to grow revenue profitably and sequentially.
 
Responsibilities
  • Become well versed in AgileThought’s core offerings, culture, and differentiators
  • Accountable for overall Sales, Delivery, Profit and Loss and Customer Satisfaction for assigned client(s)
  • Achievement of sales, revenue, profit and client satisfaction targets
  • Directly owns client account planning, client renewals and expand-sell
  • Go to market strategy, planning and execution
  • Drive sales and profitability by (i) Identifying and targeting new prospects, (ii) leveraging your existing relationships, and (iii) leveraging existing AgileThought relationships
  • Client management – primary accountability for all client(s) in the defined territory
  • Develop revenue, profit forecasts for assigned territory
  • Achieve annual and quarterly sales, revenue and profit goals as set forth by the Chief Revenue Officer
  • Initiate and execute client entertainment activities with individual stakeholders, influencers and internal teams
  • Monitor and cultivate client satisfaction
  • Leverage client stakeholder relationships to support the collections process when issues occur
  • Delivery on client commitments as sold
  • Know the client’s program management structure and dependencies that program areas have with one another
  • Identify new applications of technology to help the client leverage to gain business advantage
  • Understand the industry and market trends relevant to assigned segment
  • Attend networking functions and trade shows/expos in those industries or technologies
  • Mentor and Grow supporting sales team members
Minimum Qualifications
  • Ability to travel anywhere AgileThought does business, either now or in the future with the expectation of being comfortably on the road up to 25% of the time
  • Bachelor’s Degree in Business, Sales or related fields
  • Comparable record of Sales Leadership Experience
  • +10 years’ experience in a sales, general management, delivery management role, in the technology services industry and/or consulting business
  • Demonstrated success with one of the nationally recognized selling methodologies (Miller Heiman, IBM’s Signature Selling Method, Sandler Solution Selling, etc.)
  • Passion for developing solid personal relationships with the current and potential clients
  • Deep market knowledge and ability to uncover customer organizational visions and strategies
  • Proven ability to adapt the message and meeting approach for various levels of a client organization
  • Proven success in building internal relationships with delivery teams that result in steering a solution through the initial envisioning stage to the product delivery
  • Excellent oral and written communication/presentation skills
  • Willingness to take on additional responsibility to ensure team success and quality solutions
  • Team player that understands how your own work is important to the team’s success
  • Ability to multitask
  • Professionalism; to include written and oral communication
  • A desire to constantly learn and share new knowledge
  • A caring attitude – care about what you do, who you do it with and how you’re going to be successful in the end
Preferred Qualifications
  • Experience selling with partners
  • Developed and executed winning go to market strategies
  • History of delivering double digit sales and revenue growth
  • Experience managing a P&L
  • Experience with a CRM or contact management application
  • Willingness to work after normal business hours and weekends to develop and nurture client relationships
  • Proficient with MS Office (i.e., Outlook, Excel, Word, PowerPoint)
  • Excellent organizational and time management skills, with the ability to discern and prioritize value add activities that will drive revenue and profitability
  • Passionate about technology and staying up to date with changing trends
  • Other attributes: absolute team player, aggressive problem solver, good business judgment, sense of humor, and genuinely enjoys selling
Position Information
Country USA
Location Remote
Job Type Full-time