Lifecycle Management Support

Support Every Aspect of Your IT Infrastructure 

Strengthen Year-Round Operational Response

Reinforce business continuity with a fully supported and responsive integrated services stack focused on actively addressing mission-critical software challengesgenerating superior outcomes and delivering compelling ROI. 

CLIENT SUCCESS STORY

A Fortune 100 healthcare company approached AgileThought to automate processes in patient record keeping and to streamline workflows. Using Robotic Process Automation (RPA), AgileThought built an automation solution fully supported by a RUN team around the clock. Now, thousands of patient records are updated every day, unlocking the true potential of a digital workforce.

joe-aschenbrenner
“For AgileThought, Service Level Management has evolved into production management, responding to critical events, and maintaining business continuity. When one of our client’s distribution centers went down, we were on call for 72 hours straight while the entire business– with us quarterbacking – rerouted shipments to ensure that there were zero interruptions to customer delivery.”
Managing Director, RUN Practice​

– Joe Aschenbrenner

Capabilities

service level management

Service Level Management for Business Continuity

Move beyond incident management to critical maintenance with next-level Service Level Management. Leverage automation of fixes, failure prediction and incident lifecycle management to retain full control over your business. 

Monitoring & Operational Response 

Transcend service desk support to total incident ownership that fosters IT-business alignment, improves asset management, and increases operational efficiency. End-to-end ITIL-aligned processes and SOC 2 Type II audit compliant methodologies provide full-stack support for all technologies and environments 24x7x365.
service level monitoring and response
robotic process automation

Robotic Process Automation (RPA)

Automatically resolve ticket problems with RPA. Quick to implement with zero operational downtime, RPA improves productivity, quality, and consistency, allowing your team to focus on higher impact services and business initiatives.

Business Process Outsourcing (BPO)

Increase the speed, efficiency and effectiveness of your processes. Dedicated, skilled professionals support platform continuity, operations governance, organizational change management, program orchestration, and process automation.

business process outsourcing

CLIENT SUCCESS STORY

A leading gaming developer – creator of one the most-played PC games in the world and a key driver in the explosive growth of e-sports – enlisted AgileThought to provide player support for its gaming catalog. Players are the foundation of this company, so keeping them happy is a top priority.

AgileThought’s team works directly with global VMs to support delivery in the following areas:

  • Player first contact support
  • Community platform moderation - forum and social media moderation
  • Project management, organizational change management
  • Process design, operations governance, and program orchestration
  • 24x7x365 support