We Are AgileThinkers

About the Job:

The Scrum Master is an AgileThought team member involved in many aspects of a customer engagement; from the collaboration with other team members and customers to determine the best solution for a particular engagement to the ability to remove impediments for the team.  

Responsibilities:

• Finding techniques for effective Product Backlog management
• Help Teams implement product planning in an empirical environment
• Ensuring the Product Owner knows how to arrange the Product Backlog to maximize value
• Understanding and practicing agility
• Facilitating Scrum events as requested or needed
• Coaching the Development Team in self-organization and cross-functionality
• Helping the Development Team to create high-value products
• Removing impediments to the Development Team’s progress and guiding the team in order to successfully remove impediments on the customer’s side
• Coaching the Development Team in organizational environments in which Scrum is not yet fully adopted and understood
• Guiding the team and organization on how to use Agile/Scrum practices and values to delight customers
• Guiding the team on self-organization to fill in the intentional gaps left in the Agile/Scrum frameworks
• Assessing the Scrum Maturity of the team and organization and coaching the team to higher levels of maturity, at a pace that is sustainable and comfortable for the team and organization
• Building a trusting and safe environment where problems can be raised without fear of blame, retribution, or being judged, with an emphasis of healing and problem solving
• Facilitating the process for getting the work done without coercion, assigning, or dictating the work
• Facilitating discussion, decision making, and conflict resolution
• Assisting with internal and external communication, improving transparency, and radiating information
• Supporting and educating the Product Owner, especially with respect to grooming and maintaining the product backlog
• Providing all support to the team using a servant leadership style whenever possible, and leading by example

Minimum Qualifications:

• Exceptional written and oral communication skills
• Aptitude and desire for learning new technologies
• Ability to teach technical concepts
• Ability to self-organize and manage your time
• Ability to learn business concepts quickly
• Ability to communicate business concepts to technical and non-technical team members
• Ability to abstract complex business problems in order to come up with a technical solution
• Ability to actively participate in architecture and design efforts
• Ability to actively participate in discussions to solve problems with project stakeholders
• Ability to lead and mentor others on agile development practices
• Experience successfully navigating organizational issues, constraints and concerns
• Strong sense of ownership and a willingness to solve problems within a team
• Solid understanding of transaction processing
• Ability to work with multiple teams
• Scrum Certification (CSM or PSM 1)
• At least one year of Experience playing the Scrum Master role for at least one year for a software development team that was diligently applying Scrum principles, practices, and theory
• Good skills and knowledge of servant leadership, facilitation, situational awareness, conflict resolution, continual improvement, empowerment, and increasing transparency
• Knowledge of numerous well documented patterns and techniques for filling in the intentional gaps left in the Scrum approach (example: numerous Burndown techniques, numerous Retrospective formats, handling bugs, etc.)

Preferred Qualifications:

• Technically savvy, entrepreneurial spirit who thrives in environments that reward self-initiative and resourcefulness
• First or Second level Scrum Master certification (CSM, CSM II, PSM I or PSM II)
• 8+ years relevant professional work experience
• Experience playing the Scrum Master role for at least two years for a software development team that was diligently applying Scrum principles, practices, and theory
• Knowledge of other Agile approaches: XP and Kanban
• Knowledge and/or experience with widely successful Agile techniques: User Stories, ATDD, TDD, Continuous Integration, Continuous Testing, Pairing, Automated Testing, Agile Games
• Applicable knowledge of the technologies used by the team
• Experience applying a wide variety of well documented patterns and techniques for filling in the intentional gaps left in the Scrum approach (example: numerous Burndown techniques, numerous Retrospective formats, handling bugs, etc.)
• Previous experience as a team lead in a software environment
• Excellent communication and mentoring skills
• Experience developing software

About the Job:

The Product Analyst is an AgileThought team member involved in many aspects of a customer engagement; from leading a team, to the collaboration with other team members and customers to determine the best solution for a particular engagement to the design, development and delivery of software products.  

Responsibilities:

• Active listener, excellent note taker, and tracks decisions and action items from meetings
• Creates and maintains the product backlog, supporting the Scrum process
• Train and support new Product Owners on Scrum framework
• Ensures the implementation strategy aligns to the goals of the product strategy and business needs
• Facilitate large stakeholder meetings and perform qualitative overviews of more junior level analysts
• Work with the project management, project sponsors and internal project stakeholders and document key conversations
• Identify project stakeholders and user classes. Document user class characteristics. Identify appropriate representatives for each user class and negotiate their responsibilities in order to reflect the true intent of the system
• Elicit requirements using user stories, interviews, document analysis, storyboards/strawmans, surveys, site visits, business process descriptions, business analysis, task and workflow analysis, and/or stakeholder viewpoints
• Generate and maintain requirements specifications according to standard templates, using natural language simply, clearly, unambiguously, and concisely
• Model requirements using various engineering techniques and models to identify gaps and assist with the derivation of operational and functional requirements
• Lead requirements analysis and verification, ensuring that requirement statements are complete, consistent, concise, comprehensible, traceable, feasible, unambiguous, and verifiable, and that they conform to standards
• Prioritize requirements to meet stakeholder needs and enhance the design and implementation processes
• Lead peer reviews and inspections of requirements documents. Participate in peer reviews of work products derived from requirements specifications to ensure that the requirements were interpreted correctly
• Mentors those with less experience through informal channels
• Facilitates effective team interaction

Minimum Qualifications:

• Professional Scrum Product Owner Certification
• Facilitation skills utilizing visual indicators and process boards
• Deep understanding of the Product Owner needs and Stakeholder vision
• Understands the business domain of the solution and is familiar with industry best practices
• Familiar with scaled agile frameworks
• Exceptional written and oral communication skills
• Aptitude and desire for learning new technologies
• Ability to self-organize and manage your time
• Ability to learn business concepts quickly
• Ability to lead and mentor others on agile development practices
• Ability to actively participate in discussions to solve problems with project stakeholders
• Ability to communicate business concepts to technical and non-technical team members
• Ability to multitask across different projects
• Experience successfully navigating organizational issues, constraints and concerns
• Ability to learn business concepts quickly
• A desire to constantly learn and share new knowledge, whether this is reading a book and posting a review on our Yammer, or giving a lunch and learn on the hottest new topics in your field
• Become a partner and trusted advisor to clients, advising on best-fit technologies and best practices
• Ability to listen and distinguish stated user requests from the underlying true needs
• Ability to think analytically and to critically evaluate the information gathered from multiple sources, reconcile conflicts, and decompose high-level information into details, abstract up from low-level information to a more general understanding
• Ability to facilitate requirements peer reviews
• Boardroom presence / interact with senior leaders with confidence
• Ability to communicate information effectively to customers, managers, and technical staff
• Ability to work in high-velocity environments while maintaining attention to detail, work and workmanship quality and professionalism
• Punctuality and consistent ability to meet project deadlines
• Ability to work alone in areas of core competencies with minimal guidance
• Modeling skills, to represent requirements information in graphical forms that augment textual representations in natural language
• A caring attitude – care about what you do, who you do it with and how you’re going to be successful in the end

Preferred Qualifications:

• Technically savvy, entrepreneurial spirit who thrives in environments that reward self-initiative and resourcefulness
• Non-complainer – everyone has something they’d rather not do 
• Familiar with Audit/Assurance practices within the Big 4
• Willing to Travel

About the Job:

The Product Analyst is an AgileThought team member involved in many aspects of a customer engagement; from leading a team, to the collaboration with other team members and customers to determine the best solution for a particular engagement to the design, development and delivery of software products.  

Responsibilities:

• Active listener, excellent note taker, and tracks decisions and action items from meetings
• Creates and maintains the product backlog, supporting the Scrum process
• Train and support new Product Owners on Scrum framework
• Ensures the implementation strategy aligns to the goals of the product strategy and business needs
• Facilitate large stakeholder meetings and perform qualitative overviews of more junior level analysts
• Work with the project management, project sponsors and internal project stakeholders and document key conversations
• Identify project stakeholders and user classes. Document user class characteristics. Identify appropriate representatives for each user class and negotiate their responsibilities in order to reflect the true intent of the system
• Elicit requirements using user stories, interviews, document analysis, storyboards/strawmans, surveys, site visits, business process descriptions, business analysis, task and workflow analysis, and/or stakeholder viewpoints
• Generate and maintain requirements specifications according to standard templates, using natural language simply, clearly, unambiguously, and concisely
• Model requirements using various engineering techniques and models to identify gaps and assist with the derivation of operational and functional requirements
• Lead requirements analysis and verification, ensuring that requirement statements are complete, consistent, concise, comprehensible, traceable, feasible, unambiguous, and verifiable, and that they conform to standards
• Prioritize requirements to meet stakeholder needs and enhance the design and implementation processes
• Lead peer reviews and inspections of requirements documents. Participate in peer reviews of work products derived from requirements specifications to ensure that the requirements were interpreted correctly
• Mentors those with less experience through informal channels
• Facilitates effective team interaction

Minimum Qualifications:

• Professional Scrum Product Owner Certification
• Facilitation skills utilizing visual indicators and process boards
• Deep understanding of the Product Owner needs and Stakeholder vision
• Understands the business domain of the solution and is familiar with industry best practices
• Familiar with scaled agile frameworks
• Exceptional written and oral communication skills
• Aptitude and desire for learning new technologies
• Ability to self-organize and manage your time
• Ability to learn business concepts quickly
• Ability to lead and mentor others on agile development practices
• Ability to actively participate in discussions to solve problems with project stakeholders
• Ability to communicate business concepts to technical and non-technical team members
• Ability to multitask across different projects
• Experience successfully navigating organizational issues, constraints and concerns
• Ability to learn business concepts quickly
• A desire to constantly learn and share new knowledge, whether this is reading a book and posting a review on our Yammer, or giving a lunch and learn on the hottest new topics in your field
• Become a partner and trusted advisor to clients, advising on best-fit technologies and best practices
• Ability to listen and distinguish stated user requests from the underlying true needs
• Ability to think analytically and to critically evaluate the information gathered from multiple sources, reconcile conflicts, and decompose high-level information into details, abstract up from low-level information to a more general understanding
• Ability to facilitate requirements peer reviews
• Boardroom presence / interact with senior leaders with confidence
• Ability to communicate information effectively to customers, managers, and technical staff
• Ability to work in high-velocity environments while maintaining attention to detail, work and workmanship quality and professionalism
• Punctuality and consistent ability to meet project deadlines
• Ability to work alone in areas of core competencies with minimal guidance
• Modeling skills, to represent requirements information in graphical forms that augment textual representations in natural language
• A caring attitude – care about what you do, who you do it with and how you’re going to be successful in the end

Preferred Qualifications:

• Technically savvy, entrepreneurial spirit who thrives in environments that reward self-initiative and resourcefulness
• Non-complainer – everyone has something they’d rather not do 
• Familiar with Audit/Assurance practices within the Big 4
• Willing to Travel

Benefits for this position.

Summary

Develops, enhances, debugs, supports, maintains and tests software applications that support business units or supporting functions.

Qualifications

The successful candidate will possess the following qualifications:

• Certified System Architect in Pega 6 or Pega 7
• Strong understanding of Pega. At least 3 years of experience
• Hands-on experience in Pega 7 development
• Experience in various rules and features like Flows, Activities, User Interface, Flow Actions, Agents, SLA, Correspondence, Single-Sign-On, External Authentication, PRPC Security, Reports, Listeners (File, MQ), Connectors, REST and SOAP Services etc
• Experience in full PRPC implementation cycle including enterprise Class Structure design and Rulesets design
• Perform code reviews and ensure compliance with application quality, coding, UI and Corporate standards, including review alert logs, running pre-flight and PAL.
• Enforce best practices in PEGA architecture/design/coding
• Ability to work independently and as a member of a team
• Strong leadership, mentoring, coaching and motivational skills
• Experience working with (CI/CD) continuous integration and Continuous Development

Other Experience

• Any experience in the Pharmacy field.
• Experience on the Healthcare framework
• CSSA Certification

Location:

Merida, Colima, Mx City

Benefits for this position.

Summary

In this role you will participate in design discussion with the technical team and interface with Scrum Master, QA and supporting teams to create efficient and consistent solutions.

Responsibilities include:

• Maintaining code quality including unit testing and following standards
• Analyze applications, provide solutions for performance issues and solve complex problems
• Experience in leading and partnering with high performing, diverse technical teams across multiple work locations and time zones

Requirements

Qualifications

• Bachelor’s Degree in Computer Science or related field
• 70% English Level proficiency
• MVC=Model, View, Controller pattern
• Java SE7+
• Java EE
• Hibernate 4.x
• Spring core 4.x
• Springboot 8
• JAX-RS implementation like Jersey, CXF, Easy Rest
• Maven
• JUnit
• Jenkins
• Json
• Eclipse
• Logging tool like log4j
• JPA
• XML/XSD
• JQPL
• SQL
• GIT

Other Experience (nice to have)

• PCF
• Weblogic
• Jetty
• PL/SQL

Location:

Merida, Colima, Mx City

Benefits for this position.

Summary

Develops, enhances, debugs, supports, maintains and tests software applications that support business units or supporting functions.

Qualifications

Mandatory Skills

5+ years:

• Servlets
• JDBC
• javascript
• jsp
• Jquery
• Springboot
• Spring MVC
• Spring DAO
• Maven
• Github

Other Experience (nice to have)

• .NET
• C#
• WebForms
• Oracle PL/SQL
• SQL Server
• Java Server face (prime faces)

Location:

Merida, Colima, Mx City

Benefits for this position.

Responsibilities

• Design Test Cases
• Create Automation Scripts
• Identify test scenarios from requirements
• Map test case requirements
• Analyze and provide feedback on Requirements internally
• Solve issues with the support from other teams
• Provide status updates
• Mentor new team members
• Test Matrix elaboration
• Create and present Demo to client
• follow up and resolve issues
• Knowledgeable on any of the major QA management tools (ALM, TFS, etc.)
• Perform database operations
• Problem solving skills
• Execute Test Cases
• Validate results
• Identify defects
• Document defects
• Escalate and follow up on all issues to his 4th Source lead
• Follows proper communication channel
• Elaborate a detailed defect report

Requirements

• Bachelor's degree in Computer Science or related field and 3 years of experience in functional testing and test automation
• English 70%
• Expertise in Testing Life Cycle and Defect Life Cycle
• Have hands on experience using UFT
• Knowledge on VBScript coding
• Experience in test data management
• Strong analytical skills
• Experience in Web Services/API testing
• Selenium, Cypress tools knowledge
• Java, JavaScript, JQuery
• SQL
• Knowledge on C#
• Experience with ALM, JIRA or similar tools

Benefits for this position.

Description

Responsibilities for this position include the following:

• Follow instructions provided by the lead or higher-level team members to accomplish tasks
• Report the progress of the assigned tasks to the lead or higher-level team members
• Help higher-level team members create Test Plans and Test Strategies when requested by the client or supervisor
• Help higher-level team members elaborate Level of Efforts (LOEs)
• Reviews and analyses requirements to solve any questions or contradictions
• Design comprehensive and well-structured Test Cases without supervision of the lead or higher-level team members
• Execute Test Cases without any type of supervision
• Report defects without any type of supervision
• Follow up with lead or higher-level team members on the resolution of defects
• Help the lead with the Project Status Report
• Potentially serve as point of contact with the client
• Potentially serve as the lead back up
• Provide user testing support
• Prepare and present demos if applicable
• Escalate roadblocks to lead or higher-level team members
• Attend project meetings
• Attend any mandatory training given by the client/company (formal or informal)
• Train, coach and supervise junior team members
• English Level 70% 

Requirements

• Strong database knowledge
• Self-sufficient and proactive
• Open communication skills with clients and team members
• Problem solving skills
• Experience designing Test Cases and Identifying test scenarios from requirements
• Experience mapping Test Cases to requirements (Test Matrix)
• Analytical Thinking
• Ability to mentor new team members
• Experience creating and presenting demos to the client
• Capable of elaborating a detailed Defect Report
• Capable of elaborating a Project Status Report
• Ability to analyze and provide feedback on requirements internally
• Deep knowledge and understanding on QA procedures and standards within the software development life cycle
• Experience with any of the major QA management tools (such as but not limited to Application Lifecycle Management, Team Foundation Server, Rally, etc.)
• 80%+ of English level,
• Excellent verbal and written skills
• Good interpersonal skills; ability to work well within a team or individual

Benefits for this position.

Summary

• Execute Test Cases
• Generate comprehensive defect reports using defect tracking tools and liaise with software development
• Report project status, concerns and risks within the project
• Design, Develop testing scripts using Cucumber and Selenium

Requirements

RESPONSIBILITIES

• Collaborate closely with engineers, architects, business analysts, product owners and other team members to understands the requirements and develop test strategy.
• Develop test plans, test case creation and test case execution
• Write and maintain test automation scripts
• Perform business applications functional system, integration (end-to-end) tests for new and existing applications
• Participate in review and approval process of project deliverables
• Advise project teams on appropriate approaches to testing delivered products, including test tool sets
• Assist project teams on identifying the needs for appropriate test environments and coordinate the establishment of appropriate test environments
• Oversee processes for identifying, tracking and reporting the results of test procedures
• Find, track and prioritize defects and work toward their resolution
• Define and track quality assurance metrics such as defect densities and open defect counts
• Effective reporting to management levels.
• Participate in the testing of production emergency bug fixes
• Participate in release production validation

Mandatory Skills

• Extensive experience with SDLC and QA methodologies, including, Functional testing, E2E testing, Automation, Compatibility testing, Regression Testing and usability testing.
• Expertise in Testing Life Cycle and Defect life Cycle
• Have hands on experience on ALM tools, Jira, SoapUI
• Knowledge on Java, SQL, Unix and scripting languages
• Experience with Selenium
• Experience in test data management and exposure to test data management tools
• Should have worked in CI/CD/CT model
• Effective written and verbal communication
• Strong analytical skills
• Exposure to Agile methodology
• Experience in web service testing
• Great attitude

Other Experience (nice to have)

• Github

Benefits for this position.

Summary:

Responsable for helping complete tasks assigned in the development lifecycle of several voice applications currently in development and support those in production.

Mandatory skills:

2+ years of:

• Experience designing the voice experience when interacting with Alexa.
• Experience designing and building the Voice User Interface in the Alexa Developer Console.
• Experience building the Backend Services to Power the Skill
• Experience testing and optimizing the Alexa Skill
• Experience submitting the Skill, getting certified and published on the Alexa skill store

Other Experience (nice to have):

• Any programming language such as .NET, Java, Phyton, Javascript

Benefits for this position.

Description

Will create documentation of resolution for common issues so that anyone on the team can take full ownership and solve on their own next time.

Requirements

Mandatory Skills

Strong English communication skills (written and verbal)

• Experience interfacing directly with the business (non-technical people)
• Experience interfacing with other technical teams to work out issues related to database jobs/processes to avoid business impact
• Disciplined individual making sure all tasks and actions around tasks are properly documented in a Project/Change Management System (e.g.,  JIRA or any other);  nothing is performed off the record.
• Experience creating documentation of resolution of common issues so that anyone on the team can take full ownership and solve on their own next time
• Analytical person able to escalate and communicate properly any issue
• Hands-on knowledge of Oracle.
• Good experience writing SQL sentences to get data
• Create and maintain shell scripts on Linux
• Experience performing root cause analysis and documenting it when troubleshooting database jobs/processes
• Experience extracting, transformation, and loading data into Oracle
• Experience supporting other Development teams to help them diagnose issues in code
• Experience enhancing existing database processes
• Linux hands on experience
• Work on a 12am to 8am shift. including weekends

 
Nice to have

• DBA Knowledge
• Performance Tuning
• PLSQL

Benefits for this position.

Description

Will create  documentation of resolution for common issues so that anyone on the team can take full ownership and solve on their own next time.

Requirements

Mandatory Skills

• Strong experience leading Agile teams
• Strong English communication skills (written and verbal)
• Experience interfacing directly with the business (non-technical people)
• Experience interfacing other technical teams to revise technical approaches to avoid impacting the business  but also to solve issues 
• Disciplined individual making sure all tasks and actions around tasks are properly documented in a Project/Change Management System (e.g.,  JIRA or any other);  nothing is performed off the record.
• Analytical person able to escalate and communicate properly any issue
• Strong experience and knowledge on Oracle.
• Solid knowledge on database structures and best practices on how to use them.
• Strong SQL skills
• Experience on some Oracle DBA-related activities: 
• Manage storage structures of the database (datafiles, tablespaces, etc) 
• Manage database objects, such as tables, partitions, indexes, and views 
• Managing users and security 
• Creation and execution of recovery plan 
• Monitor and tuning database performance using OEM - Oracle Enterprise Manager 
• Monitor General Database State and Workload
• Monitor and Analyze Performance using various tools for further improvement
• Performance Self-Diagnostics: Automatic Database Diagnostic Monitor
• Create and maintain shell scripts on Linux
• Experience extracting, transformation, and loading data into Oracle
• Experience supporting other Development teams to help them diagnose performance issues in code
• Experience enhancing existing database processes
• Linux hands on experience
• Take ownership until closure of issues that may occur after hours (On-Call)

Nice to have

• Install, update, maintain Oracle databases 
• Back up the database  
• PLSQL
• Oracle client tools: SQLLDR, SQLPLUS, Enterprise manager and database monitoring tools.

Benefits for this position.

Description

Development of enterprise applications with C/C++ for a multinational auto-parts retail store

Requirements

• Strong knowledge on C 

o Knowledge on memory handling

o Use of pointers

• Strong knowledge on C++

o Knowledge on Object Oriented Programming

o Knowledge on programming patterns

o Use of pointers

o Use of the Standard Template Library (STL)

• Basic to Medium knowledge on Qt library
• Basic use of linux systems
• Basic SQL syntax

Nice to have

• Knowledge on Java
• Knowledge on PostgreSQL

Benefits for this position.

Mandatory Skills

Frontend Developer:

• • Angular/NgRx
• • JavaScript (senior level)/HTML/CSS
• • Agile/Scrum methodologies

Backend Developer:

• Visual Studio 2019
• C#
• LINQ/Lambda
• ASP.NET Web API
• Agile/Scrum methodologies
• Soft skills such as: (1) Experience managing teams of 5 + resources; (2) Worked as main contact with clients and understand the importance of reporting to managers from the client; (3) Good communication skills (verbal and written); (4) Be able to prioritize work; (5) Be able to identify ricks/issues; (6) Self-sufficiency and proactive due to our client's features
• Highly prefer candidates with strong knowledge of language development and application design

Benefits for this position.

Qualifications

The successful candidate will possess the following qualifications:

• Hands-on, in-depth knowledge on C#
• Azure DevOps
• Application Insights
• Azure Cosmos DB
• Azure Pipelines
• Strong knowledge on HTML and CSS
• Functions
• Service Bus
• Javascript
• Entity Framework
• React
• MondoDB
• Docker
• Postman
• Swagger
• Good knowledge on frontend development using React
• Big plus if the developer knows Agile
• Excellent communication skills
• Excellent problem-solving skills
• Be able to identify and escalate risks and issues
• Self-learner and proactive

Education and Experience

Education: Bachelor Degree in IT or related

Experience: Minimum 4 years of experience

Benefits for this position.

Qualifications

The successful candidate will possess the following qualifications:

• AWS platform hosted
• Stack is .Net Core with React
• React native for mobile
•  
• Big plus if the developer knows Agile
• Excellent communication skills
• Excellent problem-solving skills
• Be able to identify and escalate risks and issues
• Self-learner and proactive

Education and Experience

Education: Bachelor Degree in IT or related

Experience: Minimum 4 years of experience

Benefits for this position.

Description

Responsible for the delivery, design and implementation of systems and improvement measures for the bank; The role structures the work approach, drives clarity on scope; monitors milestones, objectives, deliverables and tracks execution. This role requires, with the support of a more senior leader, the ability to multi-task to keep a few initiatives on track simultaneously, facilitates consensus among multiple teams (retail, corporate, ops, marketing) and stakeholders to ensure work can progress in a timely manner and delivers business results. Scope of responsibility is Infrastructure portfolio.

Requirements

PRIMARY DUTIES & RESPONSIBILITIES

1. Understand the business needs and priorities and, based on those, contribute to the manufacturing plan for the unit 
2. Identifies improvement opportunities through a variety of sources: discussions with executives, analysis of current processes. 
3. Participates in the definition of business priorities and remains connected to business sponsors, external forums, vendors, other banks of the group and Corporate 
4. Leads the implementation: manage implementation teams, report progress to executive level, suggests necessary adjustments to the designed solution. 
5. Financial impact estimate and actual cost management  (e.g. investment required, new FTE required, vendor cost savings. 
6. Mentors team members 
7. Manage the relationship with the business line Management for his/ her scope of work as well as other stakeholders such as compliance and legal 
8. Understands solutions and raise any risk or gap that can impact project implementation
9. Implementation planning: defining the overall timeline and mobilizing resources. 
10. Monitors the production of factories based on SLAs (Service Level Agreements) and controls as well as their overall activity and proposes improvement and corrective measures
11. Manages and monitors team performance, identifies and mitigates risks and anticipates any correction measure or service improvement initiative proactively
12. Understand capacity and intake process for the different technical areas, including vendors or Factories,  to be able to plan and manage workload smartly
13. Ensure accurate and transparent project reporting to business sponsors, handles communication with Executives and CIO representatives, remediate for any escalation or issue when required
14. Closely monitors and leads production handover process for Production and Operational readiness to ensure environment stability

QUALIFICATIONS

1. Bachelors or Equivalent in Business or Engineering; MBA preferred
2. Between 8-12 years experience in any financial institution; management and/or business consulting position
3. Advanced Microsoft Office (Outlook, Word, Excel and PowerPoint)

SPECIALIZED KNOWLEDGE

1. Excellent project management skills
2. Analytical skill; ability to gather and analyze complex financial and operational data and to develop advanced models in Excel
3. Excellent communication skills; ability to present/facilitate discussions in large audiences
4. Very detailed banking knowledge, in one or two areas (retail branch or operations)

Location: Merida, Colima, Mx City

**Position will require relocation to Boston when travel restrictions are lifted 

Benefits for this position.

Description

A successful candidate will have 10+ years of experience, and they will have hands-on experience, across a large variety of security technologies. They will also have demonstrable experience defining detection or protection schemes based on industry standards and frameworks.

Requirements

Required experience:

• Real world experience with the following security technologies

o SIEM

o Endpoint Detection and Response

o Firewall/IPS/IDS

o Proxy

o Data Loss Prevention

o Authentication

• Real world experience leveraging data from security technologies and referential data sources to define security detection requirements, including detections which correlate data across multiple data sources.
• Must, at a minimum, possess the ability to interpret code in the support of detection case development.

Preferred experience:

• Proven experience performing cyber analysis, threat hunting, or incident response
• Proven experience with Splunk Enterprise Security
• Experience with Splunk Machine Learning module
• Background, experience, or attestable research in data analytics

**This position will begin remote and require relocation to the US; New Jersey