Banco Santander is one of the prominent leaders in the world market with more than one hundred years of history. Their core mission is to generate sustainable value for their shareholders. This requires a customer-first focus, at scale, across an extremely diverse cross-section of clients and geographies combined with constant technical innovation.
Banco Santander had to maintain a vast technology infrastructure, so they partnered with AgileThought to implement AIOps for more efficient and reliable IT operations. AgileThought helped them understand their current state and maturity model, and then implemented a self-healing AIOps model integrated with automation tools to improve coverage for their applications.