Video games have surprised a lot of people by becoming the most lucrative form of entertainment, which makes more than movies and music combined — but you know who wouldn’t be surprised?
Anyone who pays attention to Riot Games.
Becoming the dominant entertainment industry isn’t something that happens without changing the culture, and no one has done more to change the culture than Riot Games. Through popularizing the free-to-play mode, to filling stadiums across the world to watch e-sports, Riot Games has cultivated a very attentive fan-base.
Traditionally, companies look to minimize errors. It’s common to focus on what’s working rather than what’s not. At Riot Games, they lean into the errors and make it a key part of their culture. AgileThought’s ability to embrace errors, openly talk about them, and develop solutions helped us to establish a strong relationship with Riot. Creating this open culture fosters a sense of transparency and trust amongst both companies, as everyone is encouraged to share their experiences and collaborate on solutions.